SHIPPING

PROCESSING PERIOD VARIES DEPENDING ON PRODUCT. GENERALLY: 

READY TO SHIP ITEMS: Dispatches within 1-3 working days.

CUSTOM WIGS: Dispatches within 4-6 weeks 

 

WILL I BE REQUIRED TO PAY CUSTOM CHARGES?

Customs and import duties may be added to international orders. Eniola Hair is not responsible for paying these charges. Customs and import duties must be paid by the person receiving the parcel.

These charges vary from country to country and Eniola Hair is unable to recommend at checkout what these charges may be. If you will like a rough estimate of these charges, Eniola Hair advises you contact your local custom office.

 

HOW DO I LOCATE MY ORDER?

You will be updated with a tracking number via email once your order has shipped. Within 24-48 hours of your order being shipped, you should be able to check the progress.

 

CAN MY ORDER DELIVERY ADDRESS BE CHANGED?

Once the order has been placed, we cannot amend the delivery address.

 

WE ARE NOT RESPONSIBLE FOR STOLEN PACKAGES!

 

WRONG ADDRESS DISCLAIMER

It is the buyer’s responsibility to include the correct address and country while placing an order. Please ensure you add the correct address as this may delay the order or result in the order not being delivered.

If you believe you added a wrong address or country, please contact us at info@eniolahair.com as soon as your order is placed to change address. We will do our best to change it, however, we cannot guarantee we will be able to do so.

You will not be reimbursed shipping fees due to incorrect addresses. 

 

DELIVERED BUT NOT DELIVERED

We send you tracking numbers immediately after items are dispatched. If you track the parcel and see it is delivered but haven’t received it, please contact the courier directly. We are not responsible for refunding orders where the tracking number shows it has been delivered to the order address. 

 

Any other questions? Please email info@eniolahair.com