Refund policy

RETURN & EXCHANGE POLICY

At Eniola Hair, our goal is to provide high-quality lace human hair wigs. Please review our policy before placing your order:

Orders are processed immediately after purchase and cannot be cancelled once placed.

We accept returns for eligible items within 2 business days of delivery. Example: if delivered Wednesday, the return must be lodged and tracking shared by Friday.
Buyer is responsible for return shipping costs, import duties, and associated fees.
Refunds are subject to a 15% restocking fee.
All returned wigs must be in original condition: unworn, uncut, unaltered, lace intact. Wigs that show signs of wear or alteration will not be accepted.
Please email us at eniolawigs@outlook.com before sending any return.

The following cannot be returned, exchanged, or refunded:

Custom and pre-order wigs (after confirmation approval)
Sale/discounted items
Wig caps and accessories
Ready-to-ship wigs that have been customised (lace cut, resized, hair cut, etc.)

If your unit arrives faulty, contact us within 2 days of delivery at eniolawigs@outlook.com.
Our production team will inspect the item. Refunds or exchanges will only be issued if the fault is confirmed.
Refunds for final sale wigs will only be given if the item is deemed faulty under inspection.

For international orders, any customs duties or taxes incurred will be deducted from your refund once the return is processed.

Do not alter or recolour pre-coloured wigs. Please contact our customer service for guidance.
Returns that do not meet this policy will not be accepted and will be sent back to the customer.

📧 Customer Care: eniolawigs@outlook.com